Terms and conditions

Find our Terms and Conditions listed below. They govern the use of this website and apply for using all of our services. Our aim is to help our clients and potential clients understand what we can promise and what limitations are in doing our work.

1. Pricing

We reserve the right to amend the initial estimate given over website or the telephone, should the description differ when we visit the property on site or if client’s original requirements change.

2. Payments

Payments modes for the services provided by us are as follows;

Cash Payment: allowed for the subscribers who choose to pay one time yearly payment.

Bank transfer payments are accepted 24 hours prior booking the free trail service. Bank transfer proof to be emailed the day before otherwise our company holds the right to cancel the service.

Online Payment:

Subscribers who choose to pay 247booking App plans monthly or quarterly, are allowed to do only online (non cash) payments or bank transfers on approval of special request from us.

Online Declined Payment:

When subscribing for the plan and giving permission to our company to organize it, the customer agrees to pay the full amount of the chosen plan. In case, the online payment declined, the company has the authority to attempt the auto payment charge up to three times after that the subscription will be on hold until clear the payment, services will not be scheduled.

3. On Hold Facility

Subscribers have the facility to freeze or keep on hold the plan upto 60 days and minimum of 7 days upon the approval of freezing request from us. Upon freeze, the client will not be charged and will have the facility of extending the next due billing (monthly, quarterly or yearly) date as per agreed days of the services halt.

4. Materials

All our plans are without materials. However, subscribers have the facility to book our Eco friendly disinfecting and sanitization materials as add-ons to the subscribed maid service with the following rate;

  • Aed 20 per visit
  • Aed 100per month for silver plan
  • Aed 125 per month for Platinum plan
  • Aed 150 per month for Titanium plan

5. Consumption of Hours of 247 Booking  App per plan

All our subscription plans are for the whole year, with the facility of monthly, quarterly and yearly payments.

  • The subscriber has the chance to unsubscribe or cancel the whole subscription, any chosen plan within the 7 days of subscription started date (payment date).
  • Free trail of service is subjected to avail it with in the 7 days of subscription started date. If a service is schedule or taken more than the trial hours, the subscription will be consider active within the 7 days as well.
  • Limited consumption of hours have been mentioned below and are entitled to use within the prescribe period of time and shall not be transferable or accumulated in case of failure to consume within the specific time period, subjected to expire.

Silver Plan 100 hours + 2 hour Free Trial once upon subscription

Yearly Limited Consumption of hours: 100 hours

Quarterly Limited Consumption of hours (3Months): 24 hours

Monthly Limited Consumption of hours: 8 Hours can adjust scheduling of remaining 4 hours according to client request during the year but 100 hours MAXMIMUM. 

Platinum Plan 200 hours + 3 hours Trial once upon subscription

Yearly Limited Consumption of hours: 200 hours

Quarterly Limited Consumption of hours (3Months): 48 hours

Monthly Limited Consumption of hours: 16 Hours, can adjust scheduling of remaining 8 hours according to client request during year but 200 hours MAXMIMUM 

Titanium 300 hours + 4hrs Trial once upon subscription

Yearly Limited Consumption of hours: 300 hours + 4hrs Trial

Quarterly Limited Consumption of hours (3Months):  72 hours

Monthly Limited Consumption of hours: 24 Hours, can adjust scheduling of remaining 2 hours according to client request during year but 300hours MAXMIMUM 

N.B. Any additional hours must be consider as ADDONS with charge of 25/hour.

6. Rescheduling & Cancellation of services

  • The client can cancel or reschedule service by giving us at least a 48 hours’ notice. Failure to provide us with needed notice will result with a AED 100 non-refundable fee.
  • The client may terminate a regular cleaning service (rather than just cancel one week’s appointment) by giving at least one full week notice prior to the cleaning service in writing via e-mail or telephone call or both. Giving reason and specifying the last cleaning date.
  • The client must pay the full price of a cleaning visit if the regular cleaning service is cancelled or rescheduled without 48hrs notice or terminated less than one week before the agreed start of the visit.
  • The client can reschedule or cancel the appointments as mentioned above via email, phone call or both. 
  • We reserve the right to refuse any cleaning job if the condition of the property is hazardous to the health and wellbeing of our operators.
  • We also reserve the right to cancel or reschedule a service in case where an accident or any unexpected circumstances have befallen the assigned cleaning team.

7. COVID -19 Precautions and measure

We as IFSG Company is closely monitoring COVID-19 (coronavirus) and its impact in our community. The health and safety of our customers is our highest priority during this time. While we cannot control the severity or unpredictability of this virus, we can take preventive measures to limit the spread and impact of COVID-19. We are currently acting with prudence in our day-to-day operation with basic preventative safety measures following the guidance set forth by the U.A.E Government and Health Authorities. 

  • Checking of temperatures of cleaning staff on daily bases.
  • Use of mask and gloves all the time.
  • Cleaning hands with soap often, for at least 20 seconds.
  • Using an alcohol-based hand sanitizer when soap and water are not available.
  • Keeping the recommended 2 feet from people.
  • Cleaning frequently touched surfaces.
  • Covering cough or sneeze with a tissue, then throwing tissue in the trash.
  • Quarantine in case of any COVID symptoms for 15 days.

We encourage our customers to let us know in advance of an appointment if there are any concerns or they would like us to take special precautions. We will continue to closely monitor the situation surrounding the COVID-19 coronavirus and act accordingly.

8. Termination

  • The subscriber has the chance to unsubscribe or cancel the whole subscription, any chosen plan within the 7 days of subscription started date if or if not avail trail hours. .
  • Free trail of service is subjected to avail with in the 7 days of subscription started date. If a service is schedule or taken more than the trial hours, the subscription will be consider active and subjected to T & C of an active subscription.
  • Upon termination of an active subscription plan before completing a year, the client will be liable to be charged as per market rate of maids 35 dhs/hr (price subjected to change due to market fluctuation and government regulations and tax implementations).

9. Claims

  • No refund claims will be considered once the cleaning service has been carried out.
  • All services shall be deemed to have been carried out to the client’s satisfaction unless written notice is received by the company with details of the complaint within 24 hours of the work being completed. We will fully investigate any complaint and attempt to resolve it to the satisfaction of the client, or alternatively to a reasonable standard.
  • The client agrees to allow the Company back to re-clean and inspect any dispute areas/items before arranging a third party to carry out services to resolve dispute.
  • The client must be present at all time during the recovery clean.
  • The company reserves the rights to only offer one recovery clean per service.
  • While our maids and operators make every effort to serve you the best and not to break items, accidents do happen. Identical replacement is always attempted (by our service provider party) but not guaranteed.

10. Liability

  • 247 booking App or IFSG Company shall not be liable for any loss, damage or accident cause by the third parties or their actions who enter or are present at the client’s premises during the cleaning visit.
  • The company requests all irreplaceable items whether monetarily or sentimentally valuable items must be stored away and/or not cleaned by the cleaning operatives.
  • The cleaner cannot be relied on to grant access to the property to items includes; cash, gold, jewelry, art, antiques and any valuable item etc.
  • We are not responsible for any existing damage to clients property in the form of old stains/burns/spillage etc. which cannot be cleaned/removed completely by the cleaning as operative using the industry standard cleaning method.
  • The company shall not be liable for the shrinkage of carpets as a result of poor fitting. We will do our best to make sure your appliances are cleaned to high standard. However, if they have not been cleaned since they were purchased regrettably, we will not be liable for ingrained dirt that cannot be removed using chemicals.
  • We are not liable for any damages caused by faulty products/equipment provided by the customer.

11. Access

  • The client must provide electricity and running water at the premises where the service is conducted.
  • The client is responsible for providing access to their property (such as issuing of gate pass requirements / security pass etc )
  • The client is responsible to be available on location at the schedule time. Delay or failure to be available or incident happened more than once is subjected to consider as service done and will not be added to the next service schedule.
  • The client is requested to arrange a suitable parking space for our vehicles within close proximity of the property and to cover any parking/congestion expenses if applicable

12. Insurance 

  • The company holds the right to recover any claim or damage by the public liability insurance or from the third party, only if the damage/breakage are reported within 24 hours of the cleaning service visit in writing with evidence.
  • The company reserves any right to refuse to disclosure of confidential company documents.

13. Special Offer Conditions

  • Promotional offers cannot be combined with other offers or discounts.
  • Promotional offers are subject to availability and usually apply for specific days, time slots and areas.
  • By providing your email address and phone number to our operators you agree to receive our promotional newsletters and text messages.